Help Center

Sign up for free at indoshipglobal.com/signup. You'll receive your unique ISG warehouse code instantly.

DHL Express and POS Indonesia serve most destinations. Transit times vary by country and service tier — use the rate calculator at /shipping-rates for your specific lane.

PayPal, which takes any Visa or Mastercard as a guest so you do not need a PayPal account, plus QRIS and cryptocurrency (BTC, ETH, USDT and more), or your IndoShip wallet balance. If none of those suit you, ask us and we will arrange a secure payment link billed in USD.

Yes! We combine packages into one shipment for free. Saves 40-60% on shipping.

All packages get photo verification. Shipment Value Protection available at checkout. Without protection, carrier liability is capped at 26 SDR/kg (~$35/kg) under the Montreal Convention. File claims within 7 days.

Yes — declare each package right after ordering (takes 30 seconds: dashboard → Declare a package). Undeclared packages are still received and stored safely, but they're held for contents checks and can't ship until declared. Declaring early means zero delay.

Nama Penerima → your name. Nomor HP → your phone (if the marketplace rejects it, use our warehouse phone instead — it's for the delivery-address form only, never for registering or verifying a marketplace account, and it can't receive OTP codes, so use Buy-For-Me if checkout requires phone verification). Provinsi → Jawa Tengah. Kota/Kabupaten → Kendal (choose "Kab. Kendal"). Kecamatan → Kaliwungu. Kelurahan/Desa → Nolokerto. Kode Pos → 51372. Alamat → Grand Tamansari Cluster Kamala Blok C38, then your warehouse code at the END of the line — the code must appear in the address or we can't match the package. Full field-by-field guide with copy buttons: dashboard → My Warehouse. Tip: on Tokopedia use the location search and pick GRAND TAMANSARI TAHAP 2 in Kabupaten Kendal (not the Bekasi ones); if a store rejects dashes, write the code without them (ISGUS12345).

Not right now. Perfume, cologne, and other alcohol-based fragrances are flammable liquids (dangerous goods) — postal networks don't accept them in international mail, and express carriers require a dangerous-goods program we don't currently hold. The same applies to nail polish, flammable aerosols, and loose/spare lithium batteries or power banks (a battery installed inside a device is reviewed case-by-case). See the full list on our Prohibited Items page. If we add dangerous-goods shipping later, we'll announce it.