Help Center

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DHL Express and POS Indonesia serve most destinations. Transit times vary by country and service tier — use the rate calculator at /shipping-rates for your specific lane.

PayPal, or a card through PayPal; QRIS scan-to-pay if your banking app supports QRIS, which settles immediately and is invoiced in IDR at the live rate; cryptocurrency (BTC, ETH, USDT and more); or your IndoShip wallet balance. If your balance covers only part of the order, the rest is billed by QRIS or PayPal — one order, one invoice. If none of those suit you, ask us and we will arrange a secure payment link billed in USD.

Yes. We combine your packages into one box so you pay one shipping bill instead of several. Repack and consolidate costs $4 per extra package, capped at $20 no matter how many you combine.

All packages get photo verification. Shipment Value Protection available at checkout. Without protection, carrier liability is capped at 26 SDR/kg (~$35/kg) under the Montreal Convention. File claims within 7 days.

Yes — declare each package right after ordering (takes 30 seconds: dashboard → Declare a package). Undeclared packages are still received and stored safely, but they're held for contents checks and can't ship until declared. Declaring early means zero delay.

Nama Penerima → your name. Nomor HP → your phone (if the marketplace rejects it, use our warehouse phone instead — it's for the delivery-address form only, never for registering or verifying a marketplace account, and it can't receive OTP codes, so use Buy-For-Me if checkout requires phone verification). Provinsi → Jawa Tengah. Kota/Kabupaten → Kendal (choose "Kab. Kendal"). Kecamatan → Kaliwungu. Kelurahan/Desa → Nolokerto. Kode Pos → 51372. Alamat → Grand Tamansari Cluster Kamala Blok C38, then your warehouse code at the END of the line — the code must appear in the address or we can't match the package. Full field-by-field guide with copy buttons: dashboard → My Warehouse. Tip: on Tokopedia use the location search and pick GRAND TAMANSARI TAHAP 2 in Kabupaten Kendal (not the Bekasi ones); if a store rejects dashes, write the code without them (ISGUS12345).

Not right now. Perfume, cologne, and other alcohol-based fragrances are flammable liquids (dangerous goods) — postal networks don't accept them in international mail, and express carriers require a dangerous-goods program we don't currently hold. The same applies to nail polish, flammable aerosols, and loose/spare lithium batteries or power banks (a battery installed inside a device is reviewed case-by-case). See the full list on our Prohibited Items page. If we add dangerous-goods shipping later, we'll announce it.

We compare every Buy for Me item against the listing we saved when we bought it, and we never forward a mismatch quietly. If it does not match, we email you the report, post the photographs to your dashboard, and ask you to choose: return it to the seller, or ship it as it is. You have 24 hours from that email to answer. If we hear nothing in 24 hours the item is forwarded as ordered and can no longer be returned or refunded — not to be difficult, but because the seller's own return window starts when the parcel reaches us and it closes while we wait. Need longer? Say so before the deadline and we can extend it once where the seller allows it. If the mismatch was OUR mistake — wrong item, wrong variant, wrong quantity — there is no deadline at all: full refund or the correct item at our cost, whenever you tell us.

We cannot, and it is worth knowing why before it happens. When you order from an Indonesian seller yourself, that order is between you and them — we are not the buyer, we hold no order number and no payment with that seller, and we have no standing to open a claim. Our responsibility for a package starts when we log it in at the warehouse. What we will do: search the inbound log and the unmatched-parcel shelf, and give you a written statement of what we did and did not receive, with timestamps and photos, to file with the seller or their courier. This is the one real difference from Buy for Me — there we are the buyer of record, so we open the dispute ourselves and send you everything we recover.

The biggest thing people get wrong is weight. Carriers bill the greater of actual weight and volumetric weight — length x width x height in centimetres, divided by 5000 — so a light, bulky box costs more than the scale says. Put your destination and weight into the calculator at /shipping-rates and you get an all-in USD price per service: the carrier cost, our markup, the $3 service fee and the $5 handling fee are all already inside the number shown. It asks for no account and no email. What is NOT in it: duty and tax in your own country, which your customs authority charges you directly.

A courier scan saying delivered means the parcel reached our building. It appears on your dashboard once we have physically checked it in: matched it to your warehouse code, weighed and measured it, and photographed it. Those are different moments, and on a busy intake day there is a gap between them. If the courier says delivered and it has not appeared by the end of the next working day, open a ticket with the courier's tracking number and the seller's name — that is exactly what we need to find a parcel whose label does not carry your code.

When your order is dispatched you get the carrier's own tracking number by email, and it also appears on the order in your dashboard. From that point the carrier owns the scans and we show them as they are published — we do not invent an estimated position between scans. International parcels routinely go quiet for a few days between the export scan and the first scan in your country; that gap is normal and is not a lost parcel.

Any Indonesian online store you can send us a link to — Tokopedia, Shopee, Blibli, TikTok Shop, or a brand's own site. Paste up to ten links into the Buy for Me form and we quote one all-in USD total for the items and our service; international shipping is quoted separately by weight once the parcel is with us. You build the request without signing in and create a free account to send it. If the seller you want has no online listing at all, ask us first — some we can source and some we cannot, and we would rather tell you before you wait for a quote.

60 days free, counted from the day we finish checking the parcel in and it shows as ready to ship — not from the day it arrived, and not from the day you ordered it. That window exists so you can wait for the rest of a haul and ship it as one consolidated box. After it, storage is chargeable. If you are waiting on a slow seller, tell us: it is far cheaper to plan a consolidation than to discover the clock afterwards.

You do, directly to your own customs authority — never to us, and it is never inside the price we quote. What we control is the paperwork: we declare what your items actually are, using the description and the value you enter when you ship. That is why declared value is required and why we will not write a lower one. An under-declared parcel is the customer's risk at the border, and for us it is fraud.