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Sign up for free at indoshipglobal.com/signup. You'll receive your unique ISG warehouse code instantly.

DHL Express: 2-5 days. POS Indonesia: 7-14 days depending on the service tier.

International credit & debit cards (Visa, Mastercard), PayPal, and cryptocurrency. Bank transfer is coming soon.

Yes! We combine packages into one shipment for free. Saves 40-60% on shipping.

All packages get photo verification. Optional insurance at 3% of declared value. File claims within 7 days.

Yes — declare each package right after ordering (takes 30 seconds: dashboard → Declare a package). Undeclared packages are still received and stored safely, but they're held for contents checks and can't ship until declared. Declaring early means zero delay.

Nama Penerima → your name. Nomor HP → your phone (if the marketplace rejects it, use our warehouse phone instead — it's for the delivery-address form only, never for registering or verifying a marketplace account, and it can't receive OTP codes, so use Buy-For-Me if checkout requires phone verification). Provinsi → Jawa Tengah. Kota/Kabupaten → Kendal (choose "Kab. Kendal"). Kecamatan → Kaliwungu. Kelurahan/Desa → Nolokerto. Kode Pos → 51372. Alamat → Grand Tamansari Cluster Kamala Blok C38, then your warehouse code at the END of the line — the code must appear in the address or we can't match the package. Full field-by-field guide with copy buttons: dashboard → My Warehouse. Tip: on Tokopedia use the location search and pick GRAND TAMANSARI TAHAP 2 in Kabupaten Kendal (not the Bekasi ones); if a store rejects dashes, write the code without them (ISGUS12345).

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