How to Use the IndoShip Personal Shopper Service: Complete Guide 2026
What is the Personal Shopper Service?
IndoShip's Personal Shopper service solves the biggest problem international buyers face with Indonesian stores: payment. Indonesian marketplaces (Tokopedia, Shopee, etc.) require local payment methods — Indonesian bank accounts, GoPay, OVO, Dana, or Indonesian-issued credit cards. If you don't have these, you can't checkout. Our Personal Shopper service acts as your local buyer. We have Indonesian payment methods set up. You tell us what you want, we buy it for you, receive it at our warehouse, and ship it to you worldwide.
How to Use It — Step by Step
Step 1: Find the product on any Indonesian store (Tokopedia, Shopee, Bukalapak, etc.) and copy the URL. Step 2: Go to your IndoShip dashboard and click 'Personal Shopper Request' (or email us). Step 3: Paste the product URL, specify quantity, color/variant, and your maximum budget. Step 4: We confirm availability and send you a detailed quote (item cost + service fee + estimated shipping). Step 5: You approve and pay via PayPal, credit card, or bank transfer. Step 6: We buy within 24 hours. Seller ships to our Kendal warehouse. Step 7: We receive, photograph, weigh — you see everything in your dashboard. Step 8: Ship! Choose courier, pay for shipping, we dispatch within 24 hours.
Service Fees — Transparent and Simple
Our fee structure is straightforward: • Orders under $50: 10% service fee • Orders $50-$200: 7% service fee • Orders over $200: 5% service fee Example 1: Rp 500,000 Batik shirt (~$32). Service fee 10% = $3.20. Total item cost = $35.20 + shipping. Example 2: Rp 2,000,000 silver necklace (~$130). Service fee 7% = $9.10. Total item cost = $139.10 + shipping. There are NO hidden fees. We show you the actual store receipt. We never mark up product prices.
Which Stores Are Covered?
The Personal Shopper can buy from ANY Indonesian online store: Marketplaces: Tokopedia, Shopee Indonesia, Bukalapak, Blibli, Lazada Indonesia, elevenia Specialty beauty: Sociolla (cosmetics and skincare — very popular) Electronics: Bhinneka (Indonesian tech retailer), Erafone Fashion: Berrybenka, Hijabenka, Zalora Indonesia Individual brand websites: Many Indonesian fashion and product brands sell directly through their own websites. If you're unsure whether a specific store is covered, just ask us via chat or email. In most cases: if it ships to our address, we can buy it.
Tips for Getting the Best Results
1. Provide the exact product URL — not a search result page 2. Specify alternatives — 'size M or L, blue or black' helps if your first choice is sold out 3. Set a maximum budget — we won't exceed it without asking 4. Check your dashboard — we send photos to confirm items before purchasing 5. Be flexible on variants — sellers sometimes have slightly different listings for the same product 6. Consolidate with regular packages — if you have packages already at our warehouse, Personal Shopper items can be combined for shipping to save on costs 7. For rare items — give us more time, as we may need to check multiple sellers for the best price
Have Questions?
Our support team is available Monday–Friday, 09:00 AM - 09:00 PM WIB to help you.
Contact Us →Frequently Asked Questions
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