Does shipping insurance cover broken fragile items?

Yes — if properly packaged and declared, shipping insurance covers damage during transit. IndoShip offers optional insurance at 3% of declared value. Always document the item's condition with photos before shipping.

Can I ship ceramics and pottery from Indonesia?

Yes, Indonesia produces beautiful ceramic and pottery items (notably from Bali and Java). They require excellent packaging — double-boxing with generous bubble wrap. Insurance is strongly recommended.

Which courier is best for fragile items?

DHL Express and FedEx are best for fragile items due to their specialized handling, tracking, and insurance options. Economy services may have rougher handling and less insurance coverage.

How to Ship Fragile Items from Indonesia: A Complete Guide 2026

Common Fragile Items from Indonesia

Popular Indonesian fragile items that international buyers ship: • Wayang puppets (shadow puppets made from leather or buffalo horn) • Ceramic and pottery items from Bali and Java • Glassware and crystal items • Wooden carvings with delicate features (unfinished wood is more fragile) • Silver jewelry with intricate details • Electronic gadgets and small appliances • Traditional gamelan instruments (metal percussion)

Proper Packaging Techniques

For fragile items, proper packaging is critical: Double-box method: 1. Wrap item individually in bubble wrap (2-3 layers) 2. Place wrapped item in a smaller box with foam padding 3. Fill gaps with packing peanuts or crumpled paper 4. Seal inner box 5. Place inner box inside a larger outer box with 5+ cm of cushioning on all sides 6. Label outer box 'FRAGILE' clearly on all sides For extra protection: • Use foam corner protectors for ceramics • Place fragile items in the center of the box, surrounded by cushioning • Never ship fragile items with heavy items on top • Include a 'handle with care' label inside and outside

Shipping Insurance for Fragile Items

IndoShip offers optional shipping insurance at 3% of the declared value for all shipments. For fragile items, insurance is strongly recommended: • Declared value should reflect the item's replacement cost • Insurance covers damage during transit (not damage from poor packaging) • Document your items with photos before shipping Claims process: 1. Report damage within 7 days of delivery 2. Provide photos of the damaged item AND the packaging 3. We file the claim with the courier on your behalf 4. Typical claim processing: 2-4 weeks

Best Couriers for Fragile Items

Priority ranking for shipping fragile items from Indonesia: 1. DHL Express — Best overall. Specialized fragile handling, excellent tracking, highest success rate. 3-5 days. 2. FedEx International Priority — Similar to DHL in handling quality. 3-5 days. 3. UPS Worldwide Saver — Good tracking and insurance. 3-5 days. 4. Aramex — More affordable but less specialized handling. 5-10 days. Only for less delicate items. Economy services (Skynet, Pos Indonesia) are not recommended for fragile items — handling is less gentle and insurance options are limited.

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